SAP Service Cloud is on to verge of making it easy for every customer to connect with everyone the right way. Get the answers that you need with proper resolutions with respect to omnichannel service solution. Get access to the most-wanted service experiences. With a 360-degree customer view, you can expect intelligent ticketing using SAP Service Cloud solution.
• Omnichannel engagements
• Cloud deployment
• Better mobile tools
• Machine learning-powered service intelligence
Yes, you can manage all your customer contacts by involving a 360-degree customer view and enabling smooth experience across different customer contact channels. Accelerating your ticket resolution and classification using machine learning and supporting all your agents with data and tools can help your clients excel. It’s time to increase your customer service process by automating routine tasks with ML. Cut the average cost handling times with the aid of agent tools.
Managing your service inquiries along the same interface to experience a consistent factor wouldn’t cost you much. With phone, chatbot, SMS, social media and e-mail, you can serve all your customers the right way. Let the way you serve be prim and proper by involving screen pop, customer identification along with intelligent routing.
Empowering all your agents to deliver more personalized service using a 360-degree customer view. Your agent satisfaction via an intuitive UI and personalizing your user experience on the basis of business scenarios would be simple. Increasing your overall revenue via smart upsell and cross-sell recommendations is also possible.
Get manual service tickets through inbound chat, e-mail messages, social media messages, SMS and another portal. Enable high level of ticketing tools and determine the way you track your service level agreements.
Classify and prioritize your incoming tickets with ML tools. Get ticket resolution and serve a lot more customers in a faster manner. Reduce the overall repetitive manual work by improving the level of employee satisfaction.
Receive better proposals from ML capabilities to get the right answers for every incoming service ticket. Get better resolution times and reduce the level of escalations. Improve your team’s productivity and strengthen the level of employee engagement.
Get better experience management solutions, dashboards, service analytics and experience better operational data. Experience operational excellence with knowledge management, learning management and mobile tools. Streamline your overall invoicing, ordering, delivery, and accounting processes through the integration of SAP S/4HANA, SAP Field Service Management and SAP ERP.
What’s more? You get all you need with the right support of your SAP partner. Contact us if you need more support.
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