SAP Business ByDesign ERP Solutions

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With the in-built CRM capabilities provided by SAP Business ByDesign, your business can get going with your client process by wearing perfection on the sleeve. From customer relationship management to customer lifecycle management, you can get things done the right way.

What’s special about SAP Business ByDesign ERP Solutions?

SAP Business ByDesign ERP provides you with the ability to deliver more surprising customer relationship management (CRM) capabilities. This has been designed with the intention to help small- to medium-sized distribution and manufacturing companies. They can easily boost your customer’s satisfaction level. With a centralized data center, you can easily integrate all the sales, marketing, and service meant for taking care of increased level of customer engagement.

 

You can get an entire cycle of real-time, integrated platform through which you can handle company-wide access when you want to handle different data. You can easily handle the entire customer lifecycle process, starting from sales and marketing to delivery and invoicing. With an end-to-end visibility, you can promote more simplified and amplified decision-making. You get to improve everything from the bottom line, starting from the scratch.

 

With the CRM functionality available in SAP Business ByDesign ERP, you can be assured that it is the best enterprise resource planning system for Small to Medium Enterprises, thanks to its central design element. This is going to allow every user to provide a bird’s eye focus on vital tasks in an easy manner. You can get hold of the collaboration window, which would be providing you with the quick access you need to handle Microsoft Office applications.

 

You can benefit from the one-click access which would provide everyone with the needed reports. You can also enhance your productivity and efficiency in your daily tasks. With the right role-specific widgets, you can provide everyone with quick access with regards to calendars, email, data, task lists, along with maps.

 

This would provide you with sales pipelines with a single-click access to personalize all your customer information. This can let you gain the capability where you can manage lead qualification, lead generation, as well as other campaigns in an easy manner.

 

You can automate the selling of opportunities, contacts, invoices and offers.

 

With the CRM functionality available in SAP Business ByDesign ERP, you can be assured that it is the best enterprise resource planning system, thanks to its central design element. This is going to allow every user to provide a bird’s eye focus on vital tasks in an easy manner. You can get hold of the collaboration window, which would be providing you with the quick access you need to handle Microsoft Office applications.

 

With the right CRM module available in SAP Business ByDesign ERP, you can get the following benefits in the sales and marketing services.

 

You can handle tougher tasks with SAP Business ByDesign ERP.

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Customer Return Management

With Customer Return Management, you can easily return all your physical goods that you would ship to your customer. You also have the privilege to refund without any delay. With return sales rate reports, you can have a look at the quality factors. All these would amplify your customer loyalty.

Marketing-to-Opportunity

When you manage your pre-sales activities properly, customers would stay with you forever. You can run all your campaigns, manage business opportunities, generate more leads, and track all your sales-oriented activities. By handling campaign management, market development, lead qualification and lead generation like a pro, you can transform all the opportunities into success. With Microsoft Outlook integration, you can capture all your campaign responses, synchronize mails, calendar entries, tasks and business partner data. With built-in analytics, you can handle your opportunity pipeline, lead funnel and win-loss analysis.

Order-to-Cash

Get more Order-to-Cash with a Standardized, project-based, sell-from-stock, make-to-order and third party order processing Services in SAP Business ByDesign ERP by indulging CRM capabilities.

Customer Contract Management using SAP Business ByDesign ERP

You can easily ship and return your physical goods to the customer. Right from substitute delivery to credit memos, it is time for you to satisfy your customer the right way.

Field Service and Repair using SAP Business ByDesign ERP

SAP Business ByDesign can let you easily manage the service and repair business. Handle everything from assignment of personnel, service request, service fulfillment that goes through invoice settlement.

Request-to-Resolve with SAP Business ByDesign ERP

Every small to medium size company can get on service excellence mode, with the aid of exception-based processing in a support group and multi-tier service. With SAP Business ByDesign ERP, you can get service personnel assignment, service request entry, along with the service request phases analysis that goes to the resolution phase. Right from opportunity management to order fulfilment to financial settlement, get everything done at one go.
This can lead to an increase in the customer satisfaction whereas decreasing the response times, lowering service costs, and improving long-term customer loyalty.

You can get an entire cycle of real-time, integrated platform through which you can handle company-wide access when you want to handle different data while dealing with customer contract management. You can easily handle the entire customer lifecycle process, starting from sales and marketing to delivery and invoicing. With an end-to-end visibility on fixes and issues you need to resolve, you can promote more simplified and amplified decision-making. You get to improve everything from the bottom line, starting from the scratch.

You can provide better customer engagement by enabling built-in tools that are user-friendly. This can also improve customer satisfaction to the next level.

 

Need more support? iQuantM is here to provide with SAP Business ByDesign ERP for Customer Management. Contact us for more details.

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