SAP Ariba – Procurement Operations Desk

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Automate all your procurement operations and meet those critical requirements with SAP Ariba- Procurement Operations Desk solutions.

While strategically sourcing your indirect goods, or while all your employees can shop directly from your suppliers’ catalogs, it would be more cost efficient when you buy in your company. To cut the slack, you can choose SAP Ariba Procurement Operations Desk. While you buy more requests that requires pecial handling, around 40% would need more collaborative, scalable and translate method where they can validate, review, approve and source different purchases.
This is the reason why SAP Ariba Procurement Operations Desk solutions would come directly with the procurement operations desk capability. Automating the procurement operations support process along with providing different stakeholders with a more seamless way for the following activities:

  • Maintain service-level agreements (SLAs)
  • Prioritizing different requests on the basis of SLAs
  • Meeting critical requirements
  • Assigning procurement desk tasks
  • Understanding the request’s status
  • Working together on service requests across various teams
  • Manage procurement support requests

Procurement Operations Desk Workbench

Every Procurement agent would be able to organize all their workload through complete work. You can filter, sort, and act on various requests you assign. These are its top features of SAP Ariba Procurement Operations Desk:

Personalized dashboards

You can use role-based permissions to provide every manager with the ability to see procurement operations, priorities, desk progress, along with real time performance with SAP Ariba Procurement Operations Desk.

Intelligent workflows

Your staff can leverage intelligence and control which you can track, manage, and collaborate on different source-to settle tasks in a quick and efficient manner with role-based and end-to-end workflows

Task queues

You can automatically set a queue to route all the special handling requests on the basis of commodity code, spend category, location or similar features. Prioritizing tasks on the basis of SLAs is also possible.

In-context collaboration

With more transparency and speed with all the collaboration tools, you can operate with respect to the request details, thus providing your team members with more in-line responses to all their questions along with customers thus dealing with real-time status updates.

Assignment engine

You can assign all the buying requests to all the team members on the basis of workloads while you monitor staff workloads reassign and balance all the requests as per the plan.

Native integration with SAP Ariba Procurement Operations Desk

You can maintain more accurate and consistent buying request information across different organization. You can integrate with SAP Ariba solutions to ensure that changes to requests would get reflected in different connected software.

 

Do you need more support? Contact our team.

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