Retail

By end of 2020

Customers will have managed 85% of their relationships online.

SAP provides an integrated suite of applications, intelligent technologies, & a digital platform for retailers to pursue innovative business models and deliver relevant personalized customer experiences anywhere, anytime.
73% of shoppers agree that it’s important for a retailer to give them the flexibility to control how their personal information is used to tailor their experience. Even when people love a company or product, 59% will walk away after several bad experiences, and 17% will walk away after just one bad experience.

99%

Retail companies in the Forbes Global 2000 are SAP customers

>13,400

Retail manufacturers in 121 countries innovate with SAP solutions

91%

 Year-over-year increase in retention rates among retailers with omni-channel strategy

85%

Shoppers value strong customer service support, leaving brand performance desired

Business challenges in retail industries

Disjointed merchandising planning

Relevant and timely promotions to customers

Disparate business functions

Customer demand and inventory reconciliation

Agile, data-driven, and focused on experiences? -

Download the Oxford Economics study here

    Business values with SAP solutions

    Deliver a personalized shopping experience and rapid checkout for each customer with an integrated POS
    Optimize supply chain and inventory levels with real-time visibility and integrated planning and execution
    Optimize personnel deployment by having the right people in the store at the right time with efficient workforce scheduling
    Store and channel operations increases margin and customer satisfaction with efficient service matching customer needs

    How SAP can help Experience Intelligent Enterprise

    • Omnichannel Marketing
    • Customer-Centric Merchandising
    • Procurement Excellence
    • Digital Supply Chain
    • Omnichannel Customer Experience